Last updated: 23rd of February
What This Notice Covers
This privacy notice for Beyond The Level Limited (‘we’, ‘us’ or ‘our’) describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
– Visit our website at https://beyondthelevel.co.uk/, or any website of ours that links to this privacy notice.
– Engage with us in other related ways, including filling consultation forms.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
Data Controller
Beyond The Level Limited, 5 South Charlotte Street Edinburgh, EH2 4AN.
We are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored, and shared.
Categories of Personal Data We Process
We will collect, store, and use the following categories of personal information about you:
– Your full name.
– Your address.
– Your contact details such as phone numbers and email addresses.
– Your homeowner status.
– Other information provided by you, such as any disabilities or medical information that may help us design your bathroom.
Sources of Personal Data
We collect personal information relating to you directly from you.
Our Lawful Bases for Processing Your Data
We will use your personal information in the following circumstances:
– Where we need to perform the contract, we have entered with you.
– Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
– To comply with relevant legislation and regulations.
Our Purposes for Processing Your Data
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
– We process information to provide you with a quote and the details of all available payment methods when you have shown an interest in our products and services.
– We process information to issue marketing material to you about the products and services we offer.
– We process information to process a finance application for you.
– We process information only when we have a valid legal reason to do so.
Sensitive Personal Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us, so we are able to meet your specific requirements when providing our goods and services.
Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.
Use of Cookies
If you visit our website, we may use cookies where appropriate to gather information about your computer and your general interests to enable us to improve our website and target marketing appropriately.
Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as they contain no personal information.
Who Has Access to Your Data
We may share your personal information with third parties where required by law, where it is necessary to administer the contract, we have entered with you, or where we have another legitimate interest in doing so.
Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law.
Security of Your Data
We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
How We Decide How Long to Retain Your Data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, contractual requirements or duration of warranty.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
Your Rights
You have the right to:
– Request access to, and a copy of, your personal information that we hold.
– Request correction of the personal information that we hold about you if you believe it is incomplete or inaccurate.
– Request erasure of your personal information in specific circumstances, such as if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary, or if you believe we have processed your personal data unlawfully or not for the purposes which it was intended.
– Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
– Request to restrict the processing of your personal information in specific circumstances, such as you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim.
– Data Portability in particular circumstances meaning that you can request for your personal information to be securely moved, copied or transferred from our IT environment to another. This only applies if our lawful basis for processing your data is consent or performance of a contract, and we are processing your data by automated means.
If you believe we have not complied with your rights, you can complain to the Information Commissioner by visiting their website https://ico.org.uk/.
Accessing Your Personal Information and Your Rights
You have the following rights in relation to your personal information:
– To request to know what personal information we hold and be informed about its use.
– To correct your personal information.
– To have your personal information removed from our records.
– The right to complain to a supervisory authority.
– To withdraw any consent about the use of your information for marketing purposes.
Changes to This Privacy Notice
The Company reserves the right to update this privacy notice at any time. You can request the most up-to-date version from us at any time by contacting us on the contact details below.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy notice via email to [email protected]. If you request access to your data we may ask that you supply appropriate evidence of your identity, such as a photocopy of your passport or an original copy of a current utility bill. We will respond within two weeks of receiving your request.
